Ontario · Not yet serving
Companion & support-person rides in London
ARK doesn’t drive in London yet, so you can’t book a ride here. Tell us you need one and we’ll write to you the day we launch. Bring a support person, family member, or personal support worker along. ARK includes a companion seat so you’re never alone for an appointment or a difficult trip. When ARK launches in London, Ontario, companion rides will cover Byron and Masonville through Byron and Masonville, including trips to London Health Sciences Centre and St. Joseph's Health Care London. ODSP recipients and other Ontario disability programs may cover eligible medical trips, and the Assistive Devices Program (ADP) supports related mobility needs. Direct billing through ARK is coming soon.
Tell us you need ARK in London
We open new cities where riders ask for us. Leave an email or a phone number and we’ll get in touch the day we start driving here — nothing else.
What ARK accommodates
- Companion seat
- Transfer assistance
- Service animal welcome
- Low-sensory option
How ARK works in London
Set your trip & pick your car
Enter where you’re going and choose Standard, XL, Premium or wheelchair accessible. Add any access you need — scooter, service animal, door-to-door help.
Match a vetted driver
We filter in real time to the nearest approved driver in the car you picked — with the securement certification your needs call for.
Ride at the price you saw
Track your driver live, then rate the ride — and, separately, the vehicle’s accessibility.
- $0Accessibility surcharge in London
Accessible vehicle types
Wheelchair-accessible van (ramp)
Low-floor van with a side or rear ramp and 4-point securement — fits most manual and power wheelchairs.
Wheelchair-accessible van (lift)
Powered lift for heavier power chairs and scooters, with extra headroom and securement.
Adapted sedan
Comfortable sedan with transfer assistance for ambulatory riders who don’t travel seated in their wheelchair.
Funding & subsidy
ODSP recipients and other Ontario disability programs may cover eligible medical trips, and the Assistive Devices Program (ADP) supports related mobility needs. Direct billing through ARK is coming soon.
See funding options →Frequently asked questions
- A companion seat is included for a support person travelling with you. Note them when booking so the vehicle has room.
- Yes. A caregiver, clinic, or agency can request and follow your ride, and be the payment method.
- ARK covers London and surrounding areas including Byron and Masonville, with coverage expanding by demand. Enter your pickup to confirm availability.
- Yes. Many London riders use ARK for trips to London Health Sciences Centre and other clinics and hospitals — on demand or scheduled ahead, with zero accessibility surcharge.