Contact
Every message reaches a person.
We're a small team building accessible transport from scratch. For urgent ride issues, use the in-app support button for the fastest response.
Call us toll-free
1-888-469-90097 days a week, 8 am – 8 pm ET. The fastest way to reach a real person.
Email the right team
Rider support
Questions about a ride, accessibility needs, or your account.
[email protected]Response: Within 24 hours
Driver & partner support
Onboarding, vetting status, vehicle questions, Stripe payouts.
[email protected]Response: Within 24 hours
Partnerships
Hospital contracts, disability organizations, transit authority programs.
[email protected]Response: Within 2 business days
Accessibility feedback
Feedback on ARK's own accessibility — the app, site, or service.
[email protected]Response: Within 24 hours
Apply to drive with ARK
Tell us about you and your wheelchair-accessible vehicle. Our team reviews applications within 48 hours and will follow up about verification and getting you set up.
Accessibility of this website
ARK's website is built to WCAG 2.2 AA. If you encounter a barrier, please email [email protected] and we will respond within 24 hours and resolve the issue promptly.
Read our full Accessibility Statement →