Customer support
ARK Accessibility Services provides accessible medical transportation across Canada. Every support message goes to a real person — no bots, no phone trees. For urgent issues during a ride, use the in-app support button for the fastest response.
Rider support
Help with a ride, booking, your account, payments, receipts, or refunds.
[email protected]Response: Within 24 hours
Driver & partner support
Onboarding, vetting status, vehicle questions, and Stripe payouts.
[email protected]Response: Within 24 hours
Accessibility feedback
Feedback on the accessibility of the app, the website, or the service itself.
[email protected]Response: Within 24 hours
Support hours
Email support is monitored 7 days a week, 8:00–20:00 Eastern Time. Messages sent outside these hours are answered the next morning.
7 days a week, 8 am – 8 pm ET
Billing, refunds & disputes
Charges from ARK appear on your statement as ARKACCESS.CA. If you don't recognize a charge, believe you were billed incorrectly, or need a refund, email [email protected] with the ride date and the amount. We review every billing request within 24 hours and issue eligible refunds to your original payment method.
Cancellations made before a driver is assigned are always free. Full details are in our Terms of Service.