The Street View entrance panel: knowing where to wait matters

When you book a standard ride, the app pins your location and your driver navigates to it. That works fine if you can walk out any door.

For a wheelchair user, the door matters. The accessible entrance at a hospital, a transit station, or a commercial building is often around the corner, down a ramp, or through a different street. Arriving at the wrong entrance — especially in winter — isn't a minor inconvenience.

What we built

When you enter a pickup address in ARK, the booking confirmation screen shows a Google Street View panel of the accessible entrance. You can see exactly where to wait before your driver sets off.

The image is fetched using the Google Street View Static API with heading oriented toward the building entrance. We store the heading per address when it's first looked up and use consistent framing.

If the Street View image isn't available or can't show the accessible route clearly, we fall back to a map pin and show a note. We never silently fail.

Why it matters

Driver navigation handles getting close. The last 50 metres are the rider's problem — and they shouldn't be. The Street View panel doesn't solve every case, but it means a rider can look before they wait.